Shipping policy

Shipping Policy

Thank you for shopping at Wakemoto. This Shipping Policy outlines how we process and deliver your order.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery

We ship worldwide. All amounts are in USD.

• Insured Shipping: $9.90 (free on orders of $100.00 and up)

Delivery times vary by destination and carrier. Your tracking link shows the latest delivery estimate for your order.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the responsibility of the recipient.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's progress.

Lost or Damaged Packages

Every order is shipped insured, at our cost. If your order arrives damaged, please keep the packaging, take photos and contact us at info@wakemoto.com within 7 days of delivery. If your tracking has not updated for 10 business days, contact us and we will open a claim with the carrier. If a package is damaged or lost in transit, we will send a replacement or give you a full refund, at no cost to you; you do not need to deal with the carrier yourself.

Contact Us

If you have any questions about our Shipping Policy, please contact us at info@wakemoto.com.